Refund policy

Return & Refund Policy

Last Updated: October 20, 2026

At TJxTravels Studio, operated by TJxTravels Media Inc. / TJxTravels Médias Inc., we take pride in offering thoughtfully designed stationery, bookmarks, stickers, and creative lifestyle products.

Your satisfaction is important to us. Please review our return and refund policy before placing an order.

1. Returns & Refunds — Canadian Orders 🇨🇦

We accept returns on eligible physical products delivered within Canada within 14 days of delivery.

To qualify for a return:

Items must be unused, undamaged, and in their original condition.
Products must be returned in their original packaging, where reasonably possible.
Proof of purchase or a valid order number is required.
Customers must contact us before returning any products.

To initiate a return, please email hello@shoptjxtravels.ca with your order number and reason for the return.

Returns sent without prior authorization may not be accepted.

2. Non-Returnable Items

Certain products are not eligible for change-of-mind returns, including:

Personalized or custom-made products.
Items that have been used or damaged after delivery.
Products marked as final sale at the time of purchase.

These exclusions do not affect your rights under applicable consumer protection laws.

3. International Orders — Final Sale 🌎

All international orders are considered final sale.

We do not accept change-of-mind returns, exchanges, or refunds for international orders.

Please carefully review product descriptions, dimensions, quantities, and shipping details before completing your purchase.

If an international order arrives damaged, defective, or incorrect, please contact us. We will review the issue and provide an appropriate resolution in accordance with applicable consumer protection laws.

4. Damaged, Defective, or Incorrect Items

We carefully inspect and package our products before shipment. However, if an issue occurs, we are here to help.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery, where possible.

Include the following information:

Your order number.
A description of the issue.
Clear photographs of the affected product and packaging.

After reviewing your request, we may offer a replacement, refund, or another appropriate resolution depending on the circumstances.

This reporting period does not limit any statutory consumer rights.

5. Refund Processing

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund request.

If approved:

Refunds will be issued to the original payment method.
Please allow approximately 5–10 business days for the refund to appear, depending on your payment provider or financial institution.
Original shipping charges are generally non-refundable for change-of-mind returns.

If you have not received your approved refund after 10 business days, please contact us.

6. Return Shipping Costs

For eligible Canadian change-of-mind returns:

Customers are responsible for return shipping costs.
Original shipping fees are non-refundable.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returns sent without tracking.

If a return is due to an incorrect, defective, or damaged item, we will review the circumstances and cover applicable return shipping costs where required.