Refund policy
Return and Refund Policy
Last updated: June 17, 2026
All Sales Are Final
Due to the nature of digital products, all sales are final. Because our products are delivered instantly as downloadable files, we are unable to accept returns or offer refunds once a purchase has been made and the download link has been accessed.
No Refunds or Exchanges
We do not offer refunds, exchanges, or cancellations on any digital downloads, including but not limited to printable cards, Canva templates, and travel itineraries.
Exceptions
We will consider a refund or replacement only in the following circumstances:
- The file is corrupted or cannot be downloaded
- You received the wrong file
- The product is significantly different from what was described
If you experience any of these issues, please contact us within 7 days of purchase at hello@shoptjxtravels.ca with your order number and a description of the issue.
How to Contact Us
For any questions regarding your order, please reach out to us at hello@shoptjxtravels.ca or through our contact page.