Cancellation policy

Purchase Options Cancellation Policy

Last Updated: October 20, 2026

1. Overview

This Purchase Options Cancellation Policy applies to all purchases made through the website operated by TJxTravels Media Inc. / TJxTravels Médias Inc., a Canadian incorporated business based in Ontario, Canada.

This policy outlines the terms and conditions governing one-time purchases, order cancellations, modifications, and applicable refunds.

By placing an order through our website, you acknowledge the conditions outlined below, subject to applicable consumer protection laws.

2. One-Time Purchases

All products currently sold by TJxTravels Media Inc. / TJxTravels Médias Inc. are physical products offered as one-time purchases.

Full payment is required at checkout.
No recurring payments or automatic renewals apply.
No subscriptions or ongoing purchase commitments are required.
Orders are processed for shipment following successful payment confirmation.

We do not currently offer subscription services, recurring product deliveries, or try-before-you-buy arrangements.

3. Order Cancellation Requests

Customers wishing to cancel an order must contact us as soon as possible at hello@shoptjxtravels.ca.

The following conditions apply:

Orders that have not yet been processed or dispatched may be eligible for cancellation.
Once an order has entered the fulfillment process, cancellation cannot be guaranteed.
Orders that have already been shipped cannot ordinarily be cancelled through our voluntary cancellation process.
Personalized or custom-made products may not qualify for change-of-mind cancellations once production has begun.

All cancellation requests are reviewed individually.

Nothing in this section restricts cancellation rights provided by applicable consumer protection laws.

4. Refunds for Cancelled Orders

If an order is successfully cancelled before shipment, a refund will be issued to the original payment method.

Refunds typically appear within 5–10 business days after processing, depending on the payment provider or financial institution.

If an order has already been shipped, refund eligibility will be determined under our Return & Refund Policy and applicable consumer protection laws.

5. Canadian Orders

Customers within Canada may request an order cancellation before dispatch.

For products already delivered within Canada:

Eligible items may be returned within 14 days of delivery.
Returned items must generally be unused, undamaged, and in their original condition.
Proof of purchase is required.
Customers are responsible for return shipping costs for change-of-mind returns unless otherwise stated or required by law.

Please refer to our Return & Refund Policy for complete eligibility requirements.

6. International Orders

International purchases are considered final sale for change-of-mind returns and exchanges.

Cancellation requests may be submitted before an order has been processed or dispatched.

Once shipped, international orders are generally not eligible for voluntary cancellation, return, or refund due to personal preference, ordering mistakes, or a change of mind.

If a product arrives damaged, defective, or incorrect, customers should contact us with their order number and supporting photographs.

We will assess the issue and provide an appropriate resolution in accordance with applicable consumer protection laws.

7. Order Modifications

Customers requiring changes to an existing order should contact us immediately.

Modification requests may include:

Shipping address corrections.
Product quantity adjustments.
Changes to selected products.
Corrections to customer contact information.

We will make reasonable efforts to accommodate modifications before an order has been processed or dispatched.

Once fulfillment has begun, modifications cannot be guaranteed.

Any additional charges resulting from requested modifications will be communicated to the customer for approval before being applied.

8. Subscriptions & Recurring Payments

TJxTravels Media Inc. / TJxTravels Médias Inc. does not currently offer subscription-based products, recurring billing arrangements, or automatic renewals.

Customers will not be automatically charged for future purchases.

If subscription services or additional purchase options are introduced, their terms, billing frequencies, and cancellation conditions will be disclosed before enrollment.

9. Consumer Protection Rights

Nothing in this policy is intended to limit, exclude, or override any mandatory consumer rights under applicable Canadian or international consumer protection legislation.

Where applicable law grants additional cancellation, return, or refund rights, those rights will take precedence over conflicting provisions of this policy.

10. Changes to This Policy

TJxTravels Media Inc. / TJxTravels Médias Inc. reserves the right to revise this policy as necessary to reflect changes in business operations, purchase options, or legal requirements.

Updates will be published on this page with a revised effective date.

Changes will not retroactively remove rights associated with completed purchases.