Shipping policy

Shipping & Delivery Policy

Last Updated: October 20, 2026

Welcome to TJxTravels Studio, operated by TJxTravels Media Inc. / TJxTravels Médias Inc.

We take pride in carefully preparing and packaging our products to ensure they arrive safely at your doorstep. Please review our shipping, delivery, and refund policies before placing your order.

1. Shipping Destinations

We currently offer shipping within Canada and to select international destinations.

All products sold through our website are physical items, including stationery, bookmarks, stickers, and other creative lifestyle accessories.

Shipping availability and applicable rates are calculated at checkout based on your delivery location.

2. Shipping Rates & Free Shipping

We are pleased to offer free shipping on qualifying orders!

Within Canada 🇨🇦

Orders of CAD $50 or more: FREE standard shipping.
Orders under CAD $50: Shipping fees are calculated at checkout.

International Orders 🌎

Orders of CAD $75 or more: FREE standard international shipping.
Orders under CAD $75: Shipping fees are calculated at checkout.

Free shipping eligibility is calculated based on the order subtotal after discounts and before applicable taxes.

3. Order Processing & Delivery

Every order is carefully packed to help protect your items during transit.

Orders are processed during regular business days, excluding weekends and statutory holidays.

Estimated delivery times and available shipping options will be provided at checkout where available.

Please note that delivery times may vary depending on your location, carrier operations, weather conditions, customs processing, and other circumstances beyond our control.

Once your order has shipped, you will receive a shipping confirmation email with tracking information, where available.

4. Canadian Returns & Refunds

We accept eligible refund requests for orders delivered within Canada, subject to the following conditions:

Products must be unused, undamaged, and returned in their original condition.
Customers must contact us at hello@shoptjxtravels.ca to request a return authorization before sending any items back.
Proof of purchase or an order number is required.
Return shipping costs are the customer's responsibility unless the return is due to an error on our part or a defective product.

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your financial institution.

Original shipping charges are non-refundable unless otherwise required by applicable law.

5. International Orders — Final Sale

All international orders are final sale.

We do not accept returns or offer refunds for international orders due to change of mind, personal preferences, or ordering mistakes.

If your international order arrives damaged, defective, or incorrect, please contact us at hello@shoptjxtravels.ca with your order number and clear photographs of the issue.

We will review the situation and provide an appropriate resolution in accordance with applicable consumer protection laws.

6. Customs, Duties & Import Taxes

International shipments may be subject to customs duties, import taxes, or additional fees imposed by the destination country.

These charges are the customer's responsibility and are not included in our product prices or free shipping offers unless explicitly stated at checkout.

TJxTravels Media Inc. is not responsible for delays caused by customs inspections or clearance procedures.

7. Incorrect Shipping Addresses

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, please contact us immediately at hello@shoptjxtravels.ca.

We will do our best to accommodate address corrections before dispatch. However, once an order has shipped, we cannot guarantee that changes can be made.

Additional shipping fees may apply if an order is returned due to an incorrect or incomplete address.